To Our Pet Loving Family
COVID-19 is quickly changing so much about daily life that we wanted to give you an update on what we are doing to keep you safe during your visit. We will also take the time to answer some commonly asked questions about how the pandemic affects pets and pet ownership, and will work to be a trusted resource that you can always count on to continue to share a wonderful relationship with your pet.
What are we doing to ensure safe visits?
There is nothing more important to us than the health and happiness of you and your family. We take this pandemic seriously, and have successfully adopted the following protocols to adhere to the CDC guidelines in order to keep you, your pet, and our team safe:
We are asking clients who have experienced COVID-19 symptoms, have been in any contact with someone who has, who have traveled, or may have had any COVID-19 exposure to please refrain from coming to the clinic at this time. Should your pet must come in for an appointment, please send a designated individual (not a member of their household) to accompany your pet to their appointment. To limit the amount of people congregating in the clinic, we have now fully transitioned to staff only inside the building until further notice.
Medication/Prescription Diets: We are now offering curbside pick-up until further notice. Please call us once you arrive and we will bring your order to you. Please note, all credit card payments will be charged over the phone as we are currently not accepting any cash payments.
In-Hospital Sanitization: Our hospital staff are wearing masks and are consistently disinfecting all common-use surfaces, such as door knobs, counter tops, tables, and more.
Curbside Appointments: We are only accepting appointments for urgent, sick, and critical care patients at this time. Wellness exams, non-urgent appointments, non-urgent surgeries, nail trims, and routine vaccines are being rescheduled and delayed once it is deemed safe to do so on a case to case basis.
What to Expect at Your Appointment:
- Once arrived to the hospital, park your car at a designated and numbered parking cone in front
- Alert the front desk team to let us know you are here for an appointment
- One of our team members will meet you at your car with an intake form to fill out, if one had not been emailed to you already. Please fill out the in-take form in detail with your pet concerns, symptoms, and the numbered cone you are parked in front of
- One of our team members will take your pet from your car and brought into the hospital to be examined by a veterinarian.
- Note: Dogs will be attached to our hospital slip leads and cats must be in their own carriers
- Note: You may choose to wait in your car while your pet is examined or you can leave and return when your pet has completed their exam.
- Once your pet has completed their exam, the veterinarian will call you and discuss treatment plans, etc.
- Any payment due will be collected over the phone and then your pet will be brought back to your car.
According to the CDC & AAHA, there is currently not enough sufficient evidence to support that COVID-19 is transmissible between pets and humans. For more information, please check out the links below.
We acknowledge that this is a quickly evolving situation and are making sure to stay on top of all COVID-19 news as they progress. We will be keeping you posted about any important updates, and please give us a call if you have any questions or concerns. We are always here for you – after all, you are family.
The Team at Primary Care Animal Hospital